March 23, 2022

Introduction to Communication

Effective communication takes work. In this course, you’ll discover the different forms of communication as well as common barriers to effective communication. You’ll also learn about the communication process and responsibilities of both the sender and receiver. Finally, you’ll find out about the importance of feedback and different forms of noise. By the end of this course, you will be able to • Define communication • List the three forms of communication • Identify barriers to communication • Describe the communication model • Understand the responsibilities of the sender and receiver • Understand the importance of feedback • Identify forms of noise
March 23, 2022

Effective Communication

Effective communication is a must at work and at home. In this course, you’ll discover what effective communication is and why it’s important. You’ll also find out how to choose the correct medium for your message based on the medium’s strengths and weaknesses. Finally, you’ll learn the process for constructing effective verbal and written messages. By the end of this course, you will be able to • Define effective communication • Understand the consequences of miscommunication • Match the choice of medium to your message’s content • List the strengths and weaknesses of verbal communication • Identify when to use verbal communication as the medium for your message • List the strengths and weaknesses of written communication • Identify when to use written communication as the medium for your message • Describe the process for constructing clear verbal and written messages
March 23, 2022

Verbal Communication

Verbal communication is the most popular form of communication. In this course, you’ll discover the different approaches to communication and how to communicate effectively face to face, over the phone, and in a videoconference. You’ll also learn how to leave a clear and concise voicemail. By the end of this course, you will be able to • Identify the different approaches to communication • Describe how to communicate effectively face to face • Understand how paralanguage affects verbal messages • List ways to engage your listeners • Describe how to communicate effectively during a phone conversation • Understand how to leave a clear and effective voicemail • Describe how to communicate effectively during a conference call
March 23, 2022

Written Communication

Sometimes writing communicates your message more clearly than the spoken word. In this course, you’ll learn guidelines that help you create an effective written message. By the end of this course, you will be able to • Understand how to construct a clear written message • List guidelines for making your message easy to follow • Describe the guidelines you need to consider when choosing your words • Identify common grammar mistakes • List common spelling errors • Understand the need for editing • List additional guidelines for writing business letters and memos • Understand when to use email • Understand email etiquette • List guidelines for writing an email
March 23, 2022

Nonverbal Communication

You don’t always need spoken or written words to communicate. Nonverbal communication sends a message without words. Often unintentional, nonverbal communication can reveal how a person really feels. It’s important that nonverbal communication is in sync with the words being said. By the end of this course, you will be able to • Describe how a person communicates without words • Understand how body language sends a message • Interpret different types of body language • Describe how spatial distance impacts communication • List ways to convey openness and acceptance
March 23, 2022

Listening Skills

Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you’re more likely to understand the message the way a speaker intends. By the end of this course, you will be able to • Understand the importance of listening • List the steps in the listening process • Identify and overcome barriers to listening • Describe common types of listening • Describe how to be a good listener • Describe how to paraphrase and mirror a message
March 23, 2022

Workplace Communication

Communication in the workplace isn’t that different from communication at home. However, you’re more likely to encounter individuals who are different from you, and being respectful of each person is more important than ever for effective communication. By the end of this course, you will be able to • Understand how to communicate across cultures • Understand how to communicate across generations • Describe how to establish rapport • List ways to communicate effectively in a group • Describe how to address mistakes and difficult issues • Understand how to offer a sincere apology • Describe how to deal with a defensive person
March 23, 2022

Understanding Conflict

Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone. By the end of this course, you will be able to • Give examples of conflict • List the three views of conflict • List the origins of conflict • Define positive conflict • List the indicators of positive conflict • Define negative conflict • List the indicators of negative conflict
March 23, 2022

Communication Skills

Effectively managing conflict requires good communication skills. By the end of this course, you will be able to • Describe the importance of communication skills • List the common types of listening • Define empathetic listening • Describe the guidelines for empathetic listening • Describe the process of empathetic listening • Describe the mirroring technique of feedback • Define “I” statement