March 23, 2022

Process Capability

Process capability is a measure of the ability of a process to produce products that meet or exceed the engineering requirements. It is the standard for evaluating the statistical capability of a manufacturing process. By the end of this course, you will be able to • Define process capability • Define specification limits • Calculate process capability • Calculate the process capability index • Explain how the location of the process mean impacts process capability
March 23, 2022

Problem Solving Tools

Problem solving tools are used to identify the root causes of problems in a process. They are designed to create a methodical path towards problem resolution. By the end of this course, you will be able to • List the seven quality control tools • Define and explain the seven basic quality tools • Create a cause-and-effect diagram • Create a check sheet • Create a histogram • Create a pareto chart • Create basic graphs
March 23, 2022

Problem Solving

Problem solving is one of the most difficult things you will ever do. It requires a strong mind, willpower, and knowledge of problem solving processes to get to the root cause of difficult problems. By the end of this course, you will be able to • Explain the Plan, Do, Check, Act cycle • Define the required tasks for each step of the Plan, Do, Check, Act cycle • Identify how the seven quality tools are used in the Plan, Do, Check, Act Cycle
March 23, 2022

The Cost of Quality

Producing quality products costs money. Where the company spends money producing quality products is an indicator of their commitment to the customer and to the long-term sustainability of the company. By the end of this course, you will be able to: • Define the cost of quality • Categorize quality activities into one of the four classifications of quality • Differentiate between prevention and appraisal costs • Explain the difference between internal and external failure costs • Describe the Six Sigma quality system
March 23, 2022

Managing Quality

Quality planning, quality control, and quality improvement are essential to the success of a quality program. Organizations that are serious about quality have robust quality management systems to ensure these activities are properly supported and implemented. By the end of this course, you will be able to: • Define the three key elements of quality and explain how they are related • Define quality planning • Define quality control • Define quality improvement • Explain the impact of quality improvement on productivity • Explain the importance of data collection and analysis to quality • Describe quality audit
March 23, 2022

Quality Documents

The heart of any quality system is documentation. Documents tell you how and when to perform tasks, and they also serve as a permanent record that the tasks were completed. In this course, you will learn the purpose and types of documentation used in a quality system. By the end of this course, you will be able to • Identify the levels of documentation in a quality system • Describe the purpose of a policy • Describe the purpose of a procedure • Describe the purpose of a work instruction • Define document control • Describe a technical manual • Identify the benefits of electronic data interchange
March 23, 2022

Corrective and Preventive Action

Corrective and preventive actions are designed to eliminate the causes of nonconformities. They are a requirement of ISO 9000 and many other quality systems. By the end of this course, you will be able to • Explain the difference between corrective and preventive action • List the steps of the corrective action process • Explain the importance of the corrective action report • Define the purpose of a Material Review Board
March 23, 2022

Introduction to SPC

Statistical Process Control, or SPC, is a quality control methodology that uses statistics to predict variation in processes. Developed in the 1920s, SPC is widely used by manufacturing companies to maintain the quality of the products they produce. By the end of this course, you will be able to • Define statistical process control • Identify and explain the three basics of statistical process control • Explain the types of variation that exist in a process • Explain the history of statistical process control
March 23, 2022

Probability and Variation

Probability and variations are the foundation of SPC. The mathematical rules of probability can help to accurately predict the variation in any process. By the end of this course, you will be able to • Identify the different types of variation • Define and explain the six common causes of variation • Explain the principles of probability • Calculate the probability of an event • Construct a histogram • Explain the concepts of standard deviation