Many people feel overwhelmed and let stress get the best of them. In this course, you’ll discover how to combat the stress in your life in positive ways. By the end of this course, you will be able to • Define stress • Understand the effects of stress • Recognize the causes of stress • Determine your stress levels • List positive ways to deal with stress

Employees who provide customer service are often affected by stress due to the nature of their work. In this course, you’ll learn what you can do to better cope with on-the-job stress. By the end of this course, you will be able to • Define stress and burnout • Explain the difference between good stress and bad stress • List the effects of stress on your body • List the signs of stress • Explain ways to manage on-the-job stress • Describe how you can combat stress at home