Identifying and Meeting Customer Needs
March 23, 2022
Introduction to Fractions
March 23, 2022
Serving your customers in such a way that you build strong relationships with them helps create
loyal, repeat customers. In this course, you’ll learn what you can do on a customer service front
to encourage customers to return again and again.
By the end of this course, you will be able to
• Describe the importance of strong relationships with customers
• Build strong relationships with customers
• Establish rapport with customers
• Welcome returning customers
• Maintain customer relationships
• Reward repeat customers
• Build online rapport with customers
Course ID Number: CUS-1005