Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022
Effectively managing conflict requires good communication skills.
By the end of this course, you will be able to
• Describe the importance of communication skills
• List the common types of listening
• Define empathetic listening
• Describe the guidelines for empathetic listening
• Describe the process of empathetic listening
• Describe the mirroring technique of feedback
• Define “I” statement
Course ID Number: COM-2002