Identifying and Meeting Customer Needs
March 23, 2022
Introduction to Fractions
March 23, 2022
In customer service, you encounter a wide range of customer personalities. While some
customers are fun to work with, others are hard to work with no matter the situation. Others are
simply angry. In this course, you’ll learn how to deal with different types of difficult customers.
By the end of this course, you will be able to
• Explain how to stay calm and composed when dealing with difficult customers
• Describe techniques for handling different types of difficult customers
• List ways to handle entitled customers
• Explain how to restore your relationship with difficult customers
Course ID Number: CUS-1008