Customers are integral to the success of any business. In this course, you’ll find out who your
customers are, what customer service is, who provides it, and how it affects a business’s bottom
line. You’ll also discover the difference between customer service and customer-focused and
what providing quality customer service means.
By the end of this course, you will be able to
• Understand the difference between internal and external customers
• Explain the importance of customer service
• Explain the difference between customer service and customer-focused
• Describe what it means to provide quality customer service
Course ID Number: CUS-1001