Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022
Customers are integral to the success of any business. In this course, you’ll find out who your
customers are, what customer service is, who provides it, and how it affects a business’s bottom
line. You’ll also discover the difference between customer service and customer-focused and
what providing quality customer service means.
By the end of this course, you will be able to
• Understand the difference between internal and external customers
• Explain the importance of customer service
• Explain the difference between customer service and customer-focused
• Describe what it means to provide quality customer service
Course ID Number: CUS-1001