Introduction to Diversity, Equity, and Inclusion
March 23, 2022
The Cost of Quality
March 23, 2022
Any business that provides customer service or exchanges money with the public is at an
increased risk of workplace violence. In this course, you’ll learn how to identify the warning
signs of possible workplace violence. You’ll also discover the actions you can take to help
defuse dangerous situations and keep your workplace safe.
By the end of this course, you will be able to
• Identify workplaces at a greater risk of violence
• Describe what you can do to help prevent workplace violence
• List common triggers of workplace violence
• Explain the warning signs of workplace violence
• Describe how to calmly and effectively defuse dangerous situations
Course ID Number: WKV-1001