Identifying and Meeting Customer Needs

While some customers may know right away what they’d like from a business, others do not
know which products or services they’re interested in. In this course, you’ll discover how to ask
questions to identify customer needs and what you can do to successfully meet those needs.
By the end of this course, you will be able to
• Convey to customers your interest in their wants and needs
• Identify customer needs
• Ask open-ended and closed questions
• Meet customer needs
• Explain ways to improve your listening skills
• Describe how to make appropriate recommendations

Course ID Number: CUS-1004