Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022
Listening is an important skill to master for personal and professional success. When you
overcome listening barriers and practice good listening skills, you’re more likely to understand
the message the way a speaker intends.
By the end of this course, you will be able to
• Understand the importance of listening
• List the steps in the listening process
• Identify and overcome barriers to listening
• Describe common types of listening
• Describe how to be a good listener
• Describe how to paraphrase and mirror a message
Course ID Number: COM-1006