Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022
Conflict is natural and happens all the time. Effectively managing conflict is important for
everyone in an organization.
By the end of this course, you will be able to
• List the Thomas-Kilmann styles of conflict management
• Discuss the positives and negatives of different conflict management styles
• Define positional bargaining
• Discuss the collaborative approach to conflict management
• Discuss the Interest-Based Relational approach to conflict management
• Describe the questions you should ask yourself to facilitate a win/win conflict resolution
Course ID Number: COM-2003