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Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022

Managing Conflict

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Conflict is natural and happens all the time. Effectively managing conflict is important for
everyone in an organization.
By the end of this course, you will be able to
• List the Thomas-Kilmann styles of conflict management
• Discuss the positives and negatives of different conflict management styles
• Define positional bargaining
• Discuss the collaborative approach to conflict management
• Discuss the Interest-Based Relational approach to conflict management
• Describe the questions you should ask yourself to facilitate a win/win conflict resolution

Course ID Number: COM-2003

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