Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022
You don’t always need spoken or written words to communicate. Nonverbal communication
sends a message without words. Often unintentional, nonverbal communication can reveal how
a person really feels. It’s important that nonverbal communication is in sync with the words
being said.
By the end of this course, you will be able to
• Describe how a person communicates without words
• Understand how body language sends a message
• Interpret different types of body language
• Describe how spatial distance impacts communication
• List ways to convey openness and acceptance
Course ID Number: COM-1005