Quality Concepts
March 23, 2022
Probability and Statistics
March 23, 2022
A Six Sigma project often requires a large amount of time from many people, and can be quite
costly to the organization. The define portion of the DMAIC continuous improvement model
provides the information and tools necessary to identify the issue causing decreased customer
satisfaction, and to ensure the project will be a value-added activity.
By the end of this course, you will be able to
• Define components of processes
• Define process boundaries
• Describe the difference between internal and external customers
• Define process owner
• Define process stakeholder
• List some means of identifying customers
• Identify means for collecting customer data
Course ID Number: SIX-3004