Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022
Your interactions with customers set the tone for your long-term relationships. In this course,
you’ll learn how to greet customers and interact with them in a way that makes them repeat
customers.
By the end of this course, you will be able to
• Create a positive first impression
• Describe how to greet customers
• Explain how to interact courteously and professionally with customers
• Describe how to make customers feel welcome
• Explain the importance of being effective and efficient
• Describe how to end an interaction on a positive note
Course ID Number: CUS-1002