Introduction to Diversity, Equity, and Inclusion
March 23, 2022
The Cost of Quality
March 23, 2022
Quality is based on the wants, needs, and expectations of the customer. In this course, you will
be introduced to the concepts of product quality, the types of customers and how to meet their
expectations.
By the end of this course, you will be able to
• Define product quality
• Identify the difference between internal and external customers
• Define specification
• Define tolerance and explain its importance
• Identify the roles of management and production workers regarding quality
• Describe how quality teams work
Course ID Number: QUA-1006