Quality Concepts
March 23, 2022
Probability and Statistics
March 23, 2022
The heart of any quality system is documentation. Documents tell you how and when to perform
tasks, and they also serve as a permanent record that the tasks were completed. In this course,
you will learn the purpose and types of documentation used in a quality system.
By the end of this course, you will be able to
• Identify the levels of documentation in a quality system
• Describe the purpose of a policy
• Describe the purpose of a procedure
• Describe the purpose of a work instruction
• Define document control
• Describe a technical manual
• Identify the benefits of electronic data interchange
Course ID Number: QUA-1009