Producing quality products costs money. Where the company spends money producing quality
products is an indicator of their commitment to the customer and to the long-term sustainability
of the company.
By the end of this course, you will be able to:
• Define the cost of quality
• Categorize quality activities into one of the four classifications of quality
• Differentiate between prevention and appraisal costs
• Explain the difference between internal and external failure costs
• Describe the Six Sigma quality system
Course ID Number: QUA-1007