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(816) 344-5000 | INFO@VALORGROUP.ORG
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Quality Concepts
March 23, 2022
Probability and Statistics
March 23, 2022

The Cost of Quality

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Producing quality products costs money. Where the company spends money producing quality
products is an indicator of their commitment to the customer and to the long-term sustainability
of the company.
By the end of this course, you will be able to:
• Define the cost of quality
• Categorize quality activities into one of the four classifications of quality
• Differentiate between prevention and appraisal costs
• Explain the difference between internal and external failure costs
• Describe the Six Sigma quality system

Course ID Number: QUA-1007

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