Quality Concepts
March 23, 2022
Probability and Statistics
March 23, 2022
Producing quality products costs money. Where the company spends money producing quality
products is an indicator of their commitment to the customer and to the long-term sustainability
of the company.
By the end of this course, you will be able to:
• Define the cost of quality
• Categorize quality activities into one of the four classifications of quality
• Differentiate between prevention and appraisal costs
• Explain the difference between internal and external failure costs
• Describe the Six Sigma quality system
Course ID Number: QUA-1007