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Manufacturing – Credentials and Competencies
March 23, 2022
Building Customer Relationships
March 23, 2022

Understanding Conflict

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Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.
By the end of this course, you will be able to
• Give examples of conflict
• List the three views of conflict
• List the origins of conflict
• Define positive conflict
• List the indicators of positive conflict
• Define negative conflict
• List the indicators of negative conflict

Course ID Number: COM-2001

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